Clinical Medical Assistant

1. Medical Terminology
   1. Introduction to Medical Terminology
   2. The Musculoskeletal System
   3. The Cardiovascular System
   4. The Lymphatic and Immune Systems
   5. The Respiratory System
   6. The Digestive System
   7. The Urinary System
   8. The Nervous System
   9. The Special Senses The Eyes and Ears
   10. The Integumentary System
   11. The Endocrine System
   12. The Reproductive System
   13. Diagnostic Procedures, Nuclear Medicine, Pharmacology
2. Certified Clinical Medical Assistant
   1. Becoming a Medical Assistant
   2. Qualities of a Medical Assistant
   3. Job Duties
   4. Certification
   5. Scope of Practice
   6. Ambulatory Healthcare Settings
   7. The Healthcare Team
3. Managing Stress and Improving Communication
   1. Stress and Burnout
   2. Types of Communication
   3. Barriers to Effective Communication
   4. Patient Interview Techniques
   5. The Stages of Grief
4. Law, Ethics and Healthcare
   1. Health Insurance Portability and Accountability Act (HIPAA)
   2. Americans with Disabilities Act (ADA)
   3. Occupational Safety and Health Administration (OSHA)
   4. Informed Consent
   5. Advance Directives
   6. Ethical Guidelines for Healthcare Providers
   7. Medical Identify Theft
5. Improving Your Medical Office
   1. The Reception Area
   2. The Medical Receptionist
   3. Safety Issues
   4. Opening and Closing the Facility
6. Computers in the Ambulatory Care Setting
   1. Use of Computers in the Medical Office
   2. Electronic Medical Record (EMR) and Electronic Health Record (EHR)
   3. Safeguarding Protected Health Information (PHI)
   4. Cloud Computing
   5. Mobile Health (mHealth)
7. Telecommunications and Patient Scheduling
   1. Telephone Techniques
   2. Faxing
   3. Emails
   4. Patient Portal
   5. Patient Scheduling Methods
   6. Cancellations and No Shows
   7. Dealing with Irate Patients
8. Enhancing the Patient Experience
   1. Patient-Centered Medical Home
   2. First Impressions
   3. Patient Kiosk
   4. Practice Website
   5. Concierge Medicine
   6. Telemedicine
9. Managing Medical Records
   1. Purposes of Medical Records
   2. Electronic, Paper and Hybrid Medical Records
   3. Categories of Medical Records
   4. Flow Sheets
   5. SOAP Notes
   6. Filing Paper Records
   7. Release of Information (ROI)
   8. Personal Health Record (PHR)
10. Written Communication
    1. Components of a Business Letter
    2. Proofreading
    3. Meeting Agendas
    4. Business Emails
11. Working with Medical Documents
    1. Purposes of Medical Records
    2. Types of Medical Records:
    3. Chart Notes
    4. History & Physicals (H&Ps)
    5. Operative Reports
    6. Consultations
    7. Discharge Summaries
    8. Radiology and Imaging Reports
    9. Pathology Reports
    10. Procedure Reports
    11. Laboratory Reports
    12. Medical Transcriptionist/Medical Scribe
    13. Electronic Signatures
12. Medical Billing and Overview Coding: An Overview
    1. Health Insurance Terms
    2. Private and Government-Sponsored Insurers
    3. Code Sets: ICD-10-CM/PCS, CPT, HCPCS Level II
    4. CMS-1500 and UB-04
    5. Electronic Claims
    6. Pre-authorizations
    7. Medical Necessity
    8. Explanation of Benefits (EOBs)
    9. Fair Debt Collection Practices Act
    10. Advance Beneficiary Notice (ABN)
13. Daily Financial Practices
    1. Accounts Receivable and Accounts Payable
    2. Provider Fees
    3. Improving Patient Payments
    4. Claims Denial Strategies
    5. Practice Management Software
    6. Managing Patient Accounts
    7. Petty Cash
14. The Administrative Medical Assistant as Office Manager
    1. Qualities of an Office Manager
    2. Job Duties
    3. Policy & Procedure Manual
    4. Staff Meetings
    5. Physician Credentialing
    6. Clinical Documentation Improvement (CDI)
    7. Practice Websites
15. Major Body Systems
    1. Integumentary System
    2. Musculoskeletal System
    3. Circulatory System
    4. Lymphatic System
    5. Immune System
    6. Respiratory System
    7. Digestive System
    8. Urinary System
    9. Nervous System
    10. Endocrine System
    11. Special Senses
    12. Reproductive System
16. Pathophysiology
    1. Skin Disorders
    2. Endocrine Disorders
    3. Nervous System Disorders
    4. Digestive System Disorders
    5. Respiratory System Disorders
    6. Circulatory System Disorders
    7. Urinary System Disorders
    8. Musculoskeletal System Disorders
    9. Eye and Ear Disorders
    10. Lymphatic and Immune System Disorders
    11. Reproductive System Disorders
17. Pharmacology
    1. Medical Uses of Drugs
    2. Drug Regulations
    3. Controlled Substances
    4. Drug Classifications
    5. Drug Actions
    6. Common Abbreviations
    7. Routes of Administration
    8. Drug Names
    9. Drug Formularies
    10. Dose Calculations
18. Nutrition and Special Diets
    1. Importance of Nutrition
    2. Types of Nutrients
    3. Healthy Diets
    4. Therapeutic Diets
19. The Chief Complaint and Patient History
    1. Preparing for the Patient
    2. Chief Complaint
    3. Medical History
    4. Approaching Sensitive Topics
    5. Charting
20. Recording Vital Signs
    1. Temperature
    2. Blood Pressure
    3. Pulse
    4. Respiration
    5. Height and Weight
    6. Body Mass Index
21. The Physical Examination
    1. Methods of Examination
    2. Examination Positions
    3. Equipment and Supplies
    4. Preparing the Patient
    5. Order of the Examination
    6. After the Examination
22. Specialty Exams and Procedures
    1. Prenatal Examination
    2. Gynecology Examination
    3. Pediatric Examination
    4. Geriatric Examination
    5. Visual Acuity Testing
    6. Pulse Oximetry
    7. Ear Irrigation
23. Medical Asepsis and Infection Control
    1. Medical Asepsis
    2. Microorganisms
    3. Infection Cycle
    4. Transmission-Based Precautions
    5. Bloodborne Pathogens
    6. Other Potentially-Infectious Materials
    7. Personal Protective Equipment
    8. Needlestick Injuries
    9. Standard Precautions
    10. Infection Control
24. Surgical Asepsis and Sterilization Techniques
    1. Surgical Asepsis
    2. Methods of Sterilization
    3. Sterile Field
    4. Preoperative Procedures
25. Surgical Instruments
    1. Cutting and Dissecting Instruments
    2. Grasping and Clamping Instruments
    3. Dilators, Scopes, and Probes
    4. Retracting and Exposing Instruments
    5. Care of Surgical Instruments
    6. Chemical Cautery
    7. Electrosurgery
    8. Cryosurgery
    9. Laser Surgery
26. Assisting with Minor Office Surgeries
    1. Informed Consent
    2. Patient Preparation
    3. Preoperative Skin Cleansing
    4. Postoperative Instructions
    5. Wound Care
    6. Suture and Staple Removal
    7. Applying a Sterile Dressing
27. Introduction to the Medical Laboratory
    1. Purposes of Laboratory Testing
    2. Types of Clinical Laboratories
    3. Laboratory Departments
    4. CLIA
    5. Laboratory Requisitions
    6. Laboratory Reports
    7. Urinalysis
28. Basic Microbiology
    1. Bacteriology
    2. Mycology
    3. Parasitology
    4. Virology
    5. Immunology
29. Introduction to Phlebotomy
    1. Composition of Blood
    2. Supplies
    3. Order of Draw
    4. Venipuncture Methods
    5. Venipuncture Sites
    6. Specimen Identification
    7. Capillary Puncture
    8. Quality Assurance
30. Basic Hematology
    1. Red Blood Cells
    2. White Blood Cells
    3. Platelets
    4. Coagulation Studies
    5. Blood Count Tests
31. Electrocardiogram
    1. Electrical Conduction System of the Heart
    2. Cardiac Cycle
    3. Normal Sinus Rhythm
    4. Arrhythmias
    5. 12-Lead ECG
    6. Multichannel ECG
    7. Waveform Components
    8. Common Artifacts
    9. Electrophysiology
    10. Holter monitor
    11. Automated External Defibrillator
32. Administering Noninjectable Medications
    1. Medication Order
    2. Six Rights of Medication Safety
    3. Medication Label
    4. Administration of Oral Medications
    5. Administration of Inhaled Medications
    6. Medication Errors
33. Basic Guidelines for Administration of Injections
    1. Intradermal Injections
    2. Subcutaneous Injections
    3. Intramuscular Injections
    4. Syringes
    5. Needles
    6. Withdrawing Medication from a Vial or Ampule
    7. Tuberculin Skin Test
34. Diagnostic Imaging
    1. X-Rays
    2. Ultrasonography
    3. CT Scans
    4. MRI Scans
    5. Nuclear Medicine Scans
35. Rehabilitation and Treatment Modalities
    1. Physical Therapy
    2. Occupational Therapy
    3. Speech Therapy
    4. Sports Medicine
    5. Proper Body Mechanics
    6. Care for a Falling Patient
    7. Wheelchair Safety
    8. Transfer Techniques
36. First Aid Techniques
    1. Types of Wounds
    2. Burns
    3. Musculoskeletal Injuries
    4. Choking
    5. Syncope
    6. Poisoning
37. Emergencies in the Medical Office
    1. Anaphylaxis
    2. Cardiac Arrest
    3. Asthma
    4. Shock
    5. Seizures
    6. Diabetic Emergencies
    7. Crash Cart

A medical assistant’s job responsibilities will vary depending on where they work (e.g., a physician’s office, hospital, outpatient center or chiropractor’s office) and the location and size of the practice.²

That said, medical assistant’s job duties may include:²

• Recording patient history and personal information
• Scheduling patient appointments
• Entering patient information into medical records
• Measuring vital signs
• Assisting physicians with examinations
• Administering injections or medications as directed by physicians and as permitted by state law
• Preparing blood samples for laboratory tests

Clinical medical assistant duties vary by state and may include:²

• Running basic lab tests
• Sterilizing medical instruments and disposing of contaminated supplies
• Providing instruction about medications or special diet
• Preparing patients for X-rays
• Removing stitches, drawing blood or changing dressings

Yes, certification preparation courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

This course is designed to help you prepare to sit for the Certified Clinical Medical Assistant (CCMA) national certification exam offered by National Healthcareer Association (NHA). You will receive a voucher for the exam after successfully completing the course and your financial obligation. Although the topics and skills covered in the course are designed to help you prepare to sit for the exam, it does not guarantee a passing score. Trident cannot guarantee that students who complete this course will be eligible to take third party certification examinations. Certification requirements for taking and passing these exams are controlled by outside entities and are subject to change without notice to Trident.

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive twelve (12) months to complete the course.

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.